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I am working on a document that I would try to deliver to senior representatives in airtel.
The basic idea is to present an alternative to fair usage policy that suits us and might interest them as well.
It has become pretty clear that the smallish broadband user base is not a major concern for them and they are not affected by this small group of so called power users who have been protesting against the Fair Usage Policy.
The basic idea is adopted from Hayai Broadband. Pay per GB plans. Not Pay per MB but Pay per GB and at reasonable prices.
From what I have read and heard, airtel should not be making loss if they sell bandwidth at a rate higher than 10 bucks per GB. So here are some of the speculative proposed plans that I would like to send them:
100GB for 1500 bucks
200GB for 2800 bucks
300GB for 3600 bucks
500GB for 5000 bucks
The basic idea is that we would like airtel to offer us alternative plans similar to these that are not based on speed but on data transfer.
These plans would feature no specific speed limits. We would however like to have a minimum expected quality of service (supposedly 1-2mbps minimum at any given time). It would also be very nice if these plans can be sold with an expandable validity… for example… the 500GB pack would add 3 months to your validity. A 100GB plan would add one month. And so on. We would be able to buy a new package whenever we need it. Think of it as prepaid broadband.
The question is… how many of you think that it is a logical alternative to what we have today. Packages based on speeds and restricted on data transfer. That seems to be working out for no one around here.
So, we are running this protest on Twitter against the recently updated Airtel Broadband plans with rather disturbing fair usage policies.
We are asking folks to hashtag their complaints against the company with #airtelsucks to become part of this movement.
A couple of folks are not amused. I have heard a couple of questions… Let me answer some of them here. Feel free to post your new questions in the comments below.
We have been trying to get all the tweets related to problems and annoyances with Airtel services hashtaged with #airtelsucks on Twitter.
The idea is to have an easy way to identify the problems faced by Airtel customers. We are primarily focused on their broadband customers though.
Anyways… Our campaign would continue till the time Airtel realizes that their impatient branded plans are not suitable for a lot of customers who are looking for TRULY UNLIMITED BROADBAND PLANS WITH NO FUP CRAP.
We plan to continue with this protest till the time we get what we want!
And we are pretty sure that we are not being unreasonable here.
Airtel Broadband has a weird reason behind implementing Fair Usage Policy on their internet plans.
You want to know what the reason is?
Cyber Cafes
Airtel claims that cyber cafe owners take the residential plans and use them for commercial purposes.
Me: Why FUP? Airtel: Cause people open cyber cafes on residential plans. Me: :|
Kalpik Nigam
kalpik
In other words… Airtel Broadband agents cheat by selling residential plans to commercial customers. And we consumers suffer as a result.
Airtel’s incompetency is the reason why we have to deal with fair usage policy on their network.
Tata Indicom has now applied a fair usage limit of 15GB on the unlimited package offered on their Photon+ Express Wireless Broadband Service.
The latest twist in the tale is that Airtel in some areas is applying the Fair Usage Policy clause on only old customers.
Here is an email from the Airtel customer support to a customer who inquired about the policy applicability:
As per Airtel’s website the FUP caps have been increased to the following levels (though official confirmation or communication to customers is still lacking):
Updated: The limit is just 10GB as per the information on the company website…
Unlimited usage plans will have a fair usage policy of 10 GB/month. Beyond which the customer will be charged at Rs. 2/- per MB
Netconnect Broadband+ – Tarriff Plans
Reliance Communications has just announced their latest wireless internet service.
They have named this new service: Reliance Netconnect Broadband Plus.
We failed to find the information on the Reliance website. But a third party service mentions a 10GB per month usage limit on the unlimited package provided by the service.