Airtel Fair Usage Policy only applicable on OLDER customers?

by admin (20,321 views)

The latest twist in the tale is that Airtel in some areas is applying the Fair Usage Policy clause on only old customers.

Here is an email from the Airtel customer support to a customer who inquired about the policy applicability:

With regards to you below mail, this is to inform you that the query for
Airtel Fair Usage Policy has been mentioned below :

It is applicable to existing customers for more than 06 months and it is
not applicable for new existing customers who is less than 06 months.

Airtel Fair Usage Policy only applicable on OLDER customers?

So, basically it means that FUP would not be applied to new customers for a period of 6 months. After that it is applicable?

Airtel continues to come out with super flawed reasoning for the implementation of Fair Usage Policy on its customer base.

New customers are spared for a period of 6 months? Why is it that being an old customer becomes a burden for the company? Why are they not coming out with enough clarification on what is going on in their mind? Why are they continuously changing the policy implementation in the various cities?

A lot of questions need to be answered.

Checkout: Airtel Fair Usage Policy