Update 11: BSNL Broadband launches Fair Usage Policy!
Update 10: Airtel Broadband now censoring the web
Update 9: Airtel announces 16Mbps Plans. Consumers collectively Yawn.
Update 8: Airtel: The Impatient Ones
Update 7: Tata Indicom Photon+ Express Wireless Broadband Service has a fair usage limit of 15GB on unlimited packs!
Update 6: Airtel Fair Usage Policy only applicable on OLDER customers?
Update 5: Our Response to the updated Airtel Fair Usage Policy Limits
Update 4: Airtel removes Fair Usage Policy limit on 256 kbps Unlimited package (At least in some areas)
Update 3: Reliance Netconnect Broadband might have a Fair Usage Policy
Update 2: Airtel Broadband Fair Usage Policy has new data transfer limits
Update 1: Tata Indicom has announced its own Fair Usage Policy
To,
Mr. Sunil Bharti Mittal
Chairman & Managing Director
Bharti Airtel Ltd.
Dear Mr. Mittal,
This is in reference to the new “Airtel Fair Usage Policy” that is purported to be implemented by Airtel Broadband on its unlimited broadband Internet plans. While your company has failed to inform its customers and has failed to give notice of this change in policy, news of this new policy has spread over the Internet like wildfire, solely to your detriment. As we understand it, this policy seeks to place “caps” on ‘unlimited’ plans after which a subscriber’s speed would be halved/reduced for the rest of the billing period.
We, the undersigned, are loyal subscribers of Airtel Broadband Services. We have come to appreciate the quality of service provided by Airtel, and this quality has not gone unnoticed. Typically, we are people who others come to for advice when it comes to computer and other technological issues. We have (till now) proudly recommended Airtel Broadband wholeheartedly to any and everyone. Some of us even work in the IT industry, and have recommended Airtel’s services to our employers. Some of us are small to medium business owners who use Airtel Broadband at our offices. Some of us, in fact, are even shareholders of Bharti Airtel Ltd. Also amongst us are other concerned citizens who feel that this draconian policy serves as a dangerous precedent for Internet Service Providers to start controlling the Internet and dictate how consumers should use the Internet.
We, the undersigned feel that this policy, under the garb of “fair usage” seeks to essentially place limits on ‘unlimited’ plans and is one that will wipe away all your goodwill in the market in one fell swoop. We feel that this is a tremendously regressive move towards Internet usage in India. As it is, it’s a shameful situation that our country, which is world-famous today for its Information Technology industry, has some of the slowest broadband plans in the world. While the world is upgrading to Gbps connections from Mbps connections, Airtel and other ISPs are still content in feeding the Indian consumer Kbps connections, and now believes that it has to even degrade those outdated plans. To add salt to the wound, policies such as your “Fair Usage Policy” now seek to drive the last nail into the proverbial coffin and seal India’s fate to be technologically inferior to most other countries, including other developing nations.
Unfortunately, one badly thought out policy will shatter your most valuable marketing asset – word of mouth recommendation.
I hope you can understand that the Internet is the most powerful tool in the world today, connecting multi-national businesses (such as your own) as well as supporting the freedom of speech of billions of democratically inclined people around the globe. I hope you can appreciate that the message your "Fair Usage Policy" sends out is that, "We are fine if consumers use the Internet for e-mail and light browsing, but how dare you use it for anything really useful." I hope you can further appreciate that the Internet today offers a myriad of services that are bandwidth heavy, but go towards increasing the power of the internet exponentially. For your information and convenience, we are listing a few such services which would directly be threatened by your fair-usage policy:
Video conferencing/telecommunication - Not only is video telecommunication important for families that are spread over the globe to keep in touch with each other, but for companies to conduct job interviews as well as conference calls between different branches spread across the word. It is also quintessential for students who are enrolled in e-learning courses to virtually 'sit' in a classroom.
Video streaming is increasingly being used as an educational tool enabling a person sitting in any remote corner of this country to get the latest cutting-edge education. In fact our very own IITs and IIMs offer such educational videos which require a very high speed unlimited internet connection. In addition, it also allows the common Indian student to enroll in online education courses from universities and institutions around the world. For example, Massachusetts Institute of Technology, which is undoubtedly one of the finest and most renowned educational institutions worldwide, offers such videos and programs through its "MIT Open Courseware" website. I hope you can appreciate the value in our country of a student sitting in a village being able to read lecture notes and watch videos of actual MIT courses.
Distribution of legitimate software - You would be well aware of the cost advantages of using the internet as a distribution medium by companies making software. Progressively, more and more companies will sell their software products at a cheaper rate (or even free!) but only so long as the end-users (i.e. your customers) have the ability to download large installation files without the apprehension of being penalized for doing so. You would, for example, be well aware of the emergence of Linux as a formidable Operating System, which would never have happened if it was not for the collaboration of tens of thousands of users, downloading huge distribution files every week, which was possible only because of an "unlimited Internet."
Legal distribution of movies, music etc. - You would be well aware of the tremendous potential of the Internet as a marketplace for both independent artists offering their art for free, as well as for big studios who have realized that the internet has immense potential as a marketplace. The success of iTunes, Netflix, and other online media services, only serve as a reminder that online distribution is the future of the media business. Apparently, Bharti Airtel Ltd. feels that India should be denied this opportunity.
Work from home - The Internet today enables millions of people to work from home by connecting to and collaborating with associates and clients all around the globe. The work from home formula is so successful that not only are people capable of earning livelihoods working solely from home, but many multi-national companies are encouraging their employees to work from home as it not only makes them happier, more productive, well-rounded employees, but also saves the companies millions of dollars every year.
Connecting businesses - The Internet today enables businesses abroad to productively collaborate with businesses in India. In fact, without the Internet, the BPO, KPO, LPO etc. boom would never have reached our shores. Companies and firms abroad cannot have a meaningful commercial interaction with India in terms of back office work, without the presence of unfettered high-speed broadband internet.
VOIP - As you are well aware, VOIP is emerging as a technology in the mainstream with a tremendous potential to revolutionize the telephone industry. Curbing download/upload speeds virtually renders this technology useless.
In short, the Internet today stands as the single largest tool for commerce, education and entertainment.
We respectfully submit, therefore, that your "Fair Usage Policy" is unfair to anyone who wishes to use the internet productively, and is fair solely to your own profit margin (as it allows you to give the consumer up to 42% less download capacity than before while charging the same amount). We feel that it is an excuse for Bharti Airtel Ltd. for not ensuring the adequacy of its network infrastructure or upgrading it in order to support the services it purports to offer. It is merely a thinly veiled effort to sell a donkey to a person buying a horse.
We, the undersigned, therefore pledge that, should Airtel not rollback and discontinue this “Fair Usage Policy” within 15 days of receipt of this petition:
We shall discontinue our subscription to all Airtel services.
We shall discontinue, with immediate effect, recommending Airtel to all friends, acquaintances, relatives, businesses , etc.
We shall make all efforts, including the use of mainstream media, to educate Airtel subscribers and shareholders about the regressiveness of this policy.
We shall initiate all legal action against you in the competent courts of law, solely at your risk, costs and consequences.
You may kindly note that this petition is being presented to you in the utmost good faith, and as a sign of our loyalty to your brand (which unfortunately is fast eroding). The goodwill, which you have so painstakingly built over the years solely through excellence in service, compels us to appeal to your better senses before taking the aforesaid measures. However, being informed consumers, it is our intention to communicate to you that this policy is entirely and wholly unacceptable to us. Not only is it bad in law, but more importantly, it is bad in taste.
We would be grateful if you could kindly take the appropriate actions, and channel your efforts towards improving the broadband scenario in India, instead of condemning it to the dark ages.
Sincerely,
The Undersigned.
We the undersigned ask you to sign our petition.
After you have added your name to this petition an e-mail will be sent to the given address to confirm your signature. Please make sure that your e-mail address is correct or you will not receive this e-mail and your name will not be counted. Some people have pointed out that the confirmation email lands up in their spam folders. Please check your spam folders also in case you haven't received your confirmation email.
Last 50 of 2431 signatories
| xxxxxxxx | Mumbai | |
| ranjit | bilaspur 512 | will discontinue if they didnt withdrew this policy |
| Ravi | Hyderabad Freedom 1699 | This policy is not listed or mentioned on the airtel website where the tariff plans are listed. The subscribers are being taken for a ride by not fully disclosing the information. This is a very unfair trade practice on the part of Airtel. I have used broadband services in the U.S. for more than 12 years and have never seen this kind of quiet robbery that the subscribers are being subjected to. With all the ambitions that Airtel nurtures to being a global player, this policy shows it is a typical third world company that short changes its customers. The regulatory authorities are doing nothing to restrict these - IMHO - unscrupulous practices. |
| xxxxxxxx | BSP Freedom 1699 (Airtel/GJ/FL/12) | This is not a fair usage policy...it is a totally UNFAIR usage policy.. Airtel broadband was the best...now it is not. Thought airtel was the best ISP with good reliability. IT SUCKS NOW!!!!! What will happen to the students who attend online lectures by paying in thousands?? All gone!! JUS GONE! |
| Debashis | Delhi New Delhi Airtel - Freedom 2999 | This is a very valid petition from all of us "Customers" against Airtel's brazen Fair Usage Policy. We should unitedly protest against this illogical and unfair act from such a big corporate house ... |
| sailesh | chennai Airtel/512/UL | |
| Ankan Adhikari | Bangalore Airtel 1 Mbps | |
| Kaustubh Prasad | New Delhi Airtel - Freedom 2999 | |
| xxxxxxxx | Mumbai | not fair at all |
| Gaurav | Delhi Airtel - @ 2999 | Mahn im paying 3500 Every month tax included and when i get to 100 gb upload/dload inclusive and then u reduce my speed to 1 mbps this aint aunlimited plan u should charge also on prorata basis of 1fukinmbps |
| xxxxxxxx | Pune 2 Mbps Unlimited 1699 | |
| Sunil Anand | New Delhi 1Mbps Unlimited 1699 | It is outrageous how arbrttarily the Company has decided to implement the Fair Usage Policy without taking into viewds of it's subscribers. Moreover at the time of taking the connection this aspect of condition was not pointed out. They have misled their customers. They have failed to give prior information to me and all of a sudden they reduced the speed to well below half the original. Hours later they sent an email informing the so called over usage. I am outraged at this bullying attitude adopted by Airtel. This is a compelling reason to now opt for other Broadband Service Providers to illustrate to Airtel that it is just one of the many and not the sole company in this business. |
| Playloaffig | Frauttygare | |
| Dhanangchaayan | chennai Explore 1099 | They initially wanted to firm market so they unveiled amazing plans luring us into their traps to make us dependent upon them. Now they are striking us thinking nothing can be done! i have been a sincere customer of airtel for the past 6 years and have always been proud of it. But now feel sorry for it. I feel very badly hurt.right now am going to switch over to BSNL got no other choice. I feel very badly cheated. They cal us to tel us about new plans each day and to remind us that we haven't paid the bill. What happened now can't they even inform us about the drastic change of plan? Right now am paying 3 times more for a plan with similar speeds in BSNL with unlimited downloads. Its the same policy as to what they did with our free sms in prepaid mobiles!! I think airtel needs to wake up...! |
| Mark Menon | Gurgaon Freedom 2999 | Two things - Since you have implemented such a plan, please stop calling your plans "unlimited". And since your reducing my speed by half, charge me for half. Also stop being sneaky about such major implementations/changes. Be bold enough to inform your customers by email / letters, etc. Also update your support staff about such changes - When my speed was halved, I called your call center to complain and they couldn't find the reason for such a drastic reduction in speed. Next day they sent a technician to my house to check for physical/software faults. After four hours of investigating, your technician calls me to say that they (Airtel) have implemented this new plan which even he was not informed about. Wish you all the best in cheating customers. |
| Sukhveer Singh | Chennai Unlimited 512kbps | We as students feel cheated as we have not been informed about this before we signed for the package. This is called cheating and a company such as AirTel cant afford to do this as this will affect ur company standards and the mentality level of ur company. Think twice before making this kind of decisions and at least give a 6 months of notice so customers have enough of time to switch to other packages from other providers that dont lie to their customers |
| Venkat | Chennai 1 Mbps Unlimited and 256 Kbps Unlimited | This is really insane and totally unfair. It is tantamount to looting your customers. Charging for a 1Mbps Unlimited plan and then reducing the speed to only 512 Kbps half way through the month is nuts. Please remove the Fair Usage Policy, which is being termed as a Fair Looting Policy by some irate customers. THERE SHOULD BE NO SPEED OR DOWNLOAD LIMITS ON ANY UNLIMITED PLAN !! What is the whole point of going for an unlimited plan then ??!! |
| Danish Bagdadi | Mumbai 256 Kbps Unlimited | I hope the kind people at Airtel understand the meaning of the term 'Unlimited', if they don't they will have one less customer (who's been an ardent Airtel supporter for the past 4 years). |
| Saami Matloob | Bangalore Airtel/512Kbps Infinity | This FUP Is stupid please remove it. |
| Gaurav Jain | Mumbai Airtel / Swift 1099 | This fair use policy is unfair. While being charged for a higher plan, my plan speed deteriorates mid way. Then you should start charging me for the lower plan for the balance duration. |
| Sidharth Gugnani | Delhi 256 kBps | Wtf? we are in 2010..no 3g yet and now this policy... |
| Ira Asthana | New Delhi 1 mbps unlimited | I recently upgraded my connection to 1 mbps connection because of the fact that by definition it it allows the user to download unlimited data. Your logic that certain people use more internet more than others and for that reason there has to be a cap on the download speed is absolutely irrational and another money grabbing speed. I am not ready to settle and spend my money for half the speed that i am paying for. So if all other broadband providers have started the same scheme then in that case i believe the best for me is to go back to a much lessor plan or switch my internet provider and download all the data at work |
| Tarun | New Delhi 2Mbps | will discontinue if they didnt withdrew this policy |
| Abhishek | Gurgaon 512KB unlimited. | Going to discontinue using Airtel if this persists. I would rather settle for slow bandwidth and irregular service rather than giving into this demand. |
| xxxxxxxx | Baroda BSNL | |
| Anshul Sood | Chennai Airtel / 512 Unlimited | I've sent email to Airtel Customer Care for cancellation of my broadband today 17th Feb'2010. |
| ragav | Chennai 512 kbps UL | |
| xxxxxxxx | chennai 1mbps | |
| xxxxxxxxxxxxxx | chennai 512kbps/1099 | now copy the policies implemented by the westerners...first of all do you provide really high speeds ? please see the speeds and the data caps given in the US.adding a data usage cap for an already slow connection. do you think this will be encouraged by the customer ? We indians demand unlimited by all standards. remove all caps from all the connections except the very high speed ones like the 16mbps. or face the fact that you will be losing a lot of customers and word of mouth recommendations for "airtel" will be history. |
| xxxxxxxx | faridabad 1099 | they even set limitis on unlimited plans then why it is called unlimited plans |
| xxxxxxxx | Delhi 512 kb/s UL | |
| Dr. Vidur Mahajan | New Delhi Airtel, 2Mbps \\"Unlimited\\" | It shocking that they dont even tell customers about it. |
| xxxxxxxx | delhi combo 749----256 kbps(download-upload) | this is not fair sir that u r doing this things instead of implementing ur own structure.technology is affordable now a days so pls put some new and extra high performance type servers in ur company so that we will not face these types of problems in future.i don't know whether this policy is applicable in delhi or not but it sounds a solid road-stone on heavy downloader or 24/7 online people. |
| el | Delhi 1mb 1699rs/- | i m gonna switch service . i fucking hate this service for it's half speed policy >:( |
| xxxxxxxx | Chennai 1699 plan | This limit is very low for everyday browsing within 1 month. |
| Soumasree Kar | Pune Airtel/ 1Mbps | No more recommendation for Airtel. Disconnecting my service. |
| Hariharan | Tiruchirapalli Airtel 8299B-Swift 1099 at 512 kbps UL plan | Very true of a typical 'profit mongering' corporation. Very diplomatic Very brutal |
| alok singh | lucknow airtel/1699 | if this FUP is not withdrawn soon i am going to switch over from airtel |
| Sumit Sinha | Kolkata Airtel | Fair usage Policy sucks. it looks like some douche bags, who doesn't know anything about internet usage, have proposed for this policy just because their daughter must have downloaded a whole sum of pirated adult content. |
| Uddhav Ghosh | Gurgaon 1699 Freedom | |
| amol aggarwal | gurgaon Airtel unlimited | If this policy is not discontinued I am switching my isp immediately. |
| Surendra Singh Fonia | Delhi 1 mb unlimited | Dear Sirs/Madams, There is no virtue bigger than honesty, if you have lost it then by god go ahead and do whatever pleases your financial policy, however if you think you have even an small portion of that virtue left in you, please for the sake of god declare and accurately how you provide your service, you must remember the primary reason we your customers choose your services was the quality. |
| xxxxxxxx | Chennai 1 MBPS Unlimited / Rs. 1699 pm | FUP is a complete farce, the word unlimited is completely misleading and shouldnt used if FUP is applied to a plan |
| Abhishek | KOLKATA , WEST BENGAL STATE Kol Airtel/2mbps/Rs.2999 pm | All companies Are cheating on us.thanks to peoples who have raised their voice against them.sitting like a noob is not gonna make u gain,so my all humble request to them also who are not mailing plz do somtg our country is getting sucked by few bastards.i dont know if a man like Mr.Mittal Has struggled n opened up his business The Guys Like TRAI are operating them .this really sucks ...Much better facilities in US,n UK whereas my frnds are Moving forward. |
| dc1 | Delhi Airtel / 1 MBPS Unlimited / Rs. 1699 pm. | Calling the plan "unlimited" won't be "fair" any longer. |
| Mahendra Nutakki | Hyderabad Airtel Freedom 1099 | The users who are heavy downloaders, are around only 2%, while the users who use only about 5% of the capped data limit. Hence, you can always allow the 2% users exceed their capped data limitations. |
| Airtel User | Bangalore Turbo - 1299 | Airtel Broadband has implemented a fair usage policy on the subscribers of their unlimited plans. We went ahead and calculated how much they are allowing the subscriber to use as per their fair usage limits. We took the 512kbps connection. The limit on this plan is 40GB a month. 512kbps plan means… Data transfer in one second: 64KB download + 64 KB upload = 128 KB Data transfer in one minute: 128KB * 60 = 7680 KB Data transfer in one hour: 7680KB * 60 = 460800 KB Data transfer in one day: 460800KB * 24 = 11059200 KB Data transfer in 30 days: 11059200KB * 30 = 331776000 KB Now, 331776000 KB = 316.41 GB So, theoretically speaking a customer on Airtel’s 512kbps unlimited package can do a maximum data transfer of 316.41 GB in a month ‘at the official package speed’. The fair usage limit is 40GB. This comes to around 12.6% of theoretical maximum limit. After that the user is downgraded to half the package’s original speed. Is this fair by any standard? |
| Sahil Goyal | Ludhiana 1699 | It changes the true nature of un-limited and its absolutely UN-fair |
| c sridhar | chennai unlimited1699 | Hi, This name should be changed to 'Unfair Policy'. |
| xxxxxxxx | Hyderabad Airtel/Turbo | Why call it a Unlimited Plan ? |
100gb on a 1mbps line is ridiculous! Airtel was uptil now top in service and top in plans. And I have gone to extreme lengths to recommnd Airtel broadband to anyone in search of a net connection and if anyone had TataIndicom , I would make it a point to give my best sales pitch for them to switch from tata indicom to airtel(having experienced both I had become an Airtel fanboy)…note the tense “HAD”. Today I was shocked when someone told me taht Airtel had come up with its fair usage policy! I must commend you on one aspect that you partially maintained your professionalism in implmentation of this policy, while other ISPs resort to cheap tactics like port blocking and disabling torrents to frequent disconnects, atleast you came up with a policy. But I say partially because you didnt inform anyone of this policy.The thing is today you are probably ruling the roost and you will probably escape without any serious bruises currently, but the goodwill you had created will take a serious hitting and once a new compeititor comes up, we will have no qualms in shifting base.Even though I have heard that tata indicom has improved drastically, my imprssion of my ex-isp remains the same, I wont go any where near it. Whereas your service and zest for customer satisfaction as an ISP has been so strong that when it came to choosing a DTH service, I went for Airtel again. You have built a tremendous base, please dont start the downfall of the only brand in India that I personally vouch for.
NOT FAIR DA!!
i need the fiar usage policy to be removed.
AIRTEL is change your decison otherwise we change you
Parimal Bansal
Delhi GK 2
Unlimited 256 Kbps
its a mock on the term 384kbps..
unlimited 999 plan
Net neutrality!
Switch to Dataone enmasse Airtel is playing dirty elsewhere too, especially in the high end mobile handset business.
I support this petition fully.
This cheating in the name of FUP absolutely no sense to me. One way we are saying that the internet speeds and its pricing is enhancing each day, but such policy announcements only make us feel laid back and discouraged. Such acts should be highly penalized by TRAI…!
I have 2 connections. Airtel and BSNL.
While Airtel was my main connection, BSNL was a backup one !
I used to love Airtel, but now, I am thinking to PERMANENTLY switch to BSNL.
Are BSNL people are better than you ?
NO, but they dont tend to cheat us !
I agree with Gowrishankar’s thoughts. I was an Airtel customer and there services were really very good, when I shifted to another town there was no Airtel landline so I opted for BSNL (customer service sucks but the download speed is fantastic). The thing is, I recommended Airtel to many people and now after hearing this “fair usage policy”, I feel sorry for that.
I support this petition.
I too have 2 connections; BSNL and Airtel
While Airtel was my main connection, BSNL was a backup one !
I used to respect Airtel, but now, I was thinking to PERMANENTLY switch to BSNL, for which i have already informed the Airtel to disconnect their services, henceforth….Guess what, they called up to apologize and since me being an ‘elite’ customer they would roll back the Fair usage policy, in my case!
BSNL customer care is not up to the mark…but mark my words their speed is awesome!
And, most important one,BSNL DOES NOT CHEAT THEIR CUSTOMERS!
I dont know how many ignorant Airtel customers are taken on long rides like these!!!!!!
Wake up Guys,
Grahakar Jaago! We need to fight it out…or else we will go back to the 56kbps zamana while the world has reached the GRID speed internet.
Totally against this so-called “Fair Usage Policy”.
JAAGO GRAHAK, JAAGO!
Anything of this sort just reminds us how our freedom is taken for a ride.
Hey please remove that “Fair Usage Policy” and let us download everything we want.
Downloading and Video Streaming is Crucial for us, Please !!!!
Well its been almost 8 years that i waited for airtel to have a BB line in my area…
all these years i wondered whether in airtel’s area coverage priority list, my area lies somewhere below the ”FORESTS OF AMAZON”
….now in 2009 they came into my area and i was really happy ….but when i heard abt their FUP…then I thought that my wait is still not over…
Now i am waiting for something like TELEDESIC (Teledesic is a global “Internet-in-the-Sky” that will provide broadband and Internet access, videoconferencing, high-quality voice and other digital data services through a constellation of 288 satellites with a dish type antenna) …
ONE day i have my own antenna and browse the internet just like Tata Sky…
…
till then …
THE WAIT GOES ON AND ON AND ON…..
Sapna toota hai to dil kabhi jalta hai. Haan thoda dard hua par chalta hai
hey guys dont blame these poor chaps ….. they are not doing anything wrong, everyone takes advantage of loop holes in the system and they are doing the same, u see the TRAI people are not tht upto date tht they can keep their points and view infront of these big companies…. these TRAI people are fools i suppose tht they are still not doing anything about it.
in other countries speeds are increasing and in our country they are reducing it… hahahaha… these companies are making a fool out of customers… blaming all of us for their poor infrastructure and trying to come out of it by paying as low as possible…. thnks a lot
Curious…… alrealdy their speed was slow and it forced me to change to BSNL, now it seems they are putting a cap on their unlimited customers? CHARMING!
i got 78,000 rs bill from airtel because of this policy
If everybody starts using some other service (& stops using Airtel altogether) then only I think the “Fair usage policy” will change
completely against tradition, the bsnl service appears to be the best! a refreshing & pleasant change indeed.
I applied for a broadband connection.
While filling form that fucking airtel agent told will get connection in 3 days.
If it is Reliance or Tata will get connection in a day.
hmm… ok… 3days….
After 3days also there is no response from Airtel.
I called my agent to ask about its atatus.
He was not picking my call.
Then i wrote a letter to care.tamilnadu@airtel.in & nodel officer
I wait for their response.
But there was no use of that.
Next day many times i called my agent to get connection…
He picked up my call and said some problems….
Connection will give on tomarrow…
I told no! i want today itself or cancel my request…
He told ill give you manager mobile number.
ok….
I called his manager..
And started a conferrence with manager and agent.
Finally they told please wait for a day also.
hmmmm…. I told ok.
Next day…..
I started calling that agent….
Same response…
Not picking my call…
I have tried arround 6 hours…
He picked one of my call and talked me roughly…
That was ‘Today also cant give connection’
I called his manager… he told wait..
let me check with him
i told …ok
after 30 minutes i have tried to reach that manager…
he switched off his mobile….
This is the current status of Airtel broadband connection…………
No Time sense….
Fucking customer service….
That manager # : 9940196072
Agent # 9003390633
Posted by
Salsan Jose
#9940658552
ej.salsan@gmail.com
Change your ISP to BSNL. It may surprise you but they are the cheapest yet most responsible Govt service provider !
Hi,
what the hell is that FUP in Unlimited connection…? if you implement it then it is a limited connection so better remove the FUP or Change the name of the connection as LIMITED CONNECTION.
xxxx Indian ISP’s speeds.Instead of increasing speeds ,they are increasing prices and introducing this Fair Usage Policy SHIT!
I was a huge supporter of airtel but now i say -”F**K AIRTEL”
Increase Speeds i.e. 256kbps should be replaced by 512kbps+ ,512kbps by 1Mbps+ ,and FOR THE LOVE OF GOD STOP CAPPING DATA TRANSFER PER USER BY INTRODUCING THIS FAIR SHIT POLICY and if you want to cap data then limit it to 60gb for 256kbps user and 150 gb for 512kbps users.OTHERWISE YOUR ISP WILL SHUT DOWN SOON.
ShAnKeY
Airtel Broaband User
New Delhi,India
Yes it should be revised and remove the FUP.. thats just cheating the customers…!
I got Airtel Unlimited yday because Mtnl speed was little slower n lslighly inconsistent. I am a delhi resident , so don’t know FUP is applicable here or not here. I am a heavy user ( average 45GB download a month with 256 kbps speed) So i’ll test it for this month. If affected then Airtel will be a one month thing only. Its my way of protest. Remove FUP or i’ll remove ur connection. Plus i’ll spread its bad word around, its the price Airtel have to pay for Unfair Usage Policy.
I have been using Airtel’s 256 unlimited connection for the past few months and on an average I end up downloading ~60GB in a month. I loved my Airtel connection and advised everyone to buy one too…
But the Fair Usage Policy ruined the party and now I advise people to stay away if u really wanna take advantage of unlimited broadband usage…
Sole reason for me taking unlimted connection was the freedom that comes with it.. no restrictins and no need to check ur usage on daily/weekly basis…
Its not only unfair but illegal for a company to advertise a plan as UNLIMITED only to apply caps on it later… I feel totally cheated and want to drag Airtel to the court and make them pay for the agony they caused to me and to other Airtel customers with their UNFAIR FUP.
I have already started bad mouthing Airtel broadband as my way of protesting. I am very active on number of internet forums and also know as a geek in my locallity, so a number of people take my advice before buyin an internet connection or nethin even remotely related to computers…
After I heard of the FUP, I have already taken minimum 5 potential customer away from Airtel and I assure you I will continue to do so untill they do away with their FAIR SHIT POLICY.
I am pretty sure there are thousands of technologically advanced users like me using Airtel Broadband and many people must be coming to them as well for advice… imagine if all of them start bad mouthing Airtel broadband… Airtel will be out soon enough…
Airtel must be aware of the advanteages of mouth to mouth advertising…
Airtel people dont you dare think… U can screw us… WE CAN SCREW U TOO!!!!
I pledge if this policy is not removed soon enough… I will go to great extents to ensure no new customer join airtel broadband and also try to make existing customers to move to other ISP’s…
AIRTEL DO AWAY WITH THE FAIR SHIT POLICY…!!
This FUP term makes no sense. Isn’t it fair to use the bandwidth you paid for. Many ISP’s are improving. Anyone with such terms will tend to lag behind, but there is a risk all adapt it. So we need to do something legally, i request all of us should send complaints to respective ISP’s, go through the complete procedure and then make a complain at DOT and TRAI. If someone can file a PIL, you have all my support.
Airtel is testing my patience. i recently got a business connection at over twice the price and all in the name of being a commercial connection. the speed sucked and when i called them to cancel- i got three callbacks asking me whey. then they were willing to even give me a home connection. i bet when i call them to cancel on account of FUP they will cancel out FUP also. i agree with the writer here who said they’re just trying to make more money out of the same bandwidth- in what way is this fair and to whom? why charge people for an unlimited connection then?
It is interesting that till today I can not get any information from 121 about FUP. Even the girl calling from main office in Mumbai had no idea what I am talking about. Interesting.
Putting Download Restrictions on Unlimited plans defeats the purpose of Those PLANS entirely.
And their claim that it is for the overall betterment of their service makes NO sense as they modify/remove the policy as for customers/areas as per their convenience.
Airtel has given me the best Internet speeds so far downloads/streaming/online-gaming but seeing it apply such an abomination of a policy really sickens me.
DISAPPOINTMENT is a staunch understatement.
This is really Unfair.
Unlimited should be unlimited as it says
Paying lot of rentals and not getting desired speed & data is rediculous
hey plss increase your limit
I have taken Airtel connection no. 05224003632 from 13-8-05 since the launch of Airtel in 2005 in Lucknow , we have been given GOLD NEW PLAN with the promise that we will get very high speed in internet but in use it was so normal we were not satisfied ,it was so normal as BSNL NETONE ,After some time Airtel Mktg. Executive Zeeshan Khalid visited us & promised us to migrate our plan into SPEED PLUS COMBO at 256 kbps (unlimited )broadband speed on Rs. 500/- charges . we changed the plan accordingly ,Mr. Zeeshan have filled the form and given us Tarrif plan chart which shows Rs. 500/- for 256 speed,, but when we received bill it was for TOP UP plan again I have been cheated by mktg, executive . we have complaint for the same & Airtel Rishab Jain (9935592989) visited our office & received complaint letter on 21-12-05 .mr. Jain have also said that he will correct our plan ,but it was not corrected again Airtel Ajay Dubey have visited our office and received complaint letter on 8-2-06 , we have been informed that I will get speed 256 kbps @ 699 pm , I have accepted this since june 2006 than you have been charged Rs. 699/- +taxes but I have been cheated by Airtel marketing man again and again . Now I have come to know that we have been given 128 kbps speed
we are shocked to know that Airtel is selling plan in market for Rs. 599 with 128 kbps
speed & 100 calls free & they are charging to me Rs.699 with 128 kbps speed without any calls free ,
whereas there is no such as 699 tarrif plan Airtel are selling .we feel cheated
by AIrtel
That's why India has been awarded 115th position in world's internet speeds. What the hell could we download if we are limited to a 10 or 15GB per month? A lot of services like video conference, installation of softwares need high speed internet with no or higher possible download limit. The money companies have been charging for so called "unlimited" connections is not at all worth paying. They are making profits and we are losing our money and patience. Please roll back the fair usage policy on all the internet service providers.
To the web master,
Madam/Sir,
Could you also please write a petition against TATA Indicom Broadband's Fair Usage Policy?
Thanks and regards.
AIRTEL behave like a robber to its customers, both in prepaid and postpaid services. Do you know when you get you broadband and telephone bill, the discount which is subtracted from the amount is also taxed.
I mean the discount received is also axed by airtel which is wrong and action must be taken.
Great. India is a Third World country and the internet here costs more than it does in the First World. Thank you, Airtel, for making sure that India will always remain a Third World shithole.
Its not fair on part of Mr. Mittal, he should be shamed of cheating people of their rights, money minded and controlling the internet world. Even though the speed of Airtel doesn’t match the speed assigned to individual subscriber.. all that we get to hear is that 512/8 = 64 so that’s the download speed.. dont know how far its true.. its upto us internet fraternity to stop exploiting of our money interms of internet usage which we all have rights for.
You are absolutely right Anshul, it is 1/8th. I have a 1MBPS Airtel connection, and the actual speed is a max of 128kbps. I called 121 on Airtel landline, and they said that it is correct. We are already paying a lot for the so called highspeed connection, and now this nonsensical fair usage policy, which is totally cheating by Airtel and amounts to UNFAIR policy all the more as their sales calls the downloads UNLIMITED.
airtel provides 1mbps connection. it is not 1MBPS. there is a difference.
1mbps connection is 125 kB/s (kilobytes per second).
please check: http://www.wolframalpha.com/input/?i=1mbps+in+KBp...
Guys, I was so fed up of this Fair usage policy from Airtel. I switched to BSNL. No FUP crap here.
Works like charm. I advice you to do the same.
No crap … man even with a normal connection it is really slow … now i fell like going to the pass with a 56k modem.